1) Introduction

Engineered Performance Auto & Marine (“EP Auto & Marine,” “we,” “our,” or “us”) respects your privacy. This Policy explains how we collect, use, and protect information when you visit epautomarine.com, contact us, or use our services.

By using our site or communicating with us, you agree to this Privacy Policy.

2) Information We Collect

• Contact Details: Name, email, phone number, mailing address, and similar identifiers you provide via forms, email, phone, SMS, or in person.
• Service Details: Vehicle/watercraft make, model, VIN/engine info (if provided), service history, requested work, photos, and notes.
• Communications: Content of emails, phone calls/voicemails, and text/SMS messages exchanged with our team.
• Technical Data: IP address, device and browser info, pages viewed, time on site, and referral source (via cookies/analytics).
• Marketing Data: Ad interactions, preferences, and engagement derived from our campaigns and newsletters.

3) How We Use Information

• Schedule and deliver services; manage work orders and invoices.
• Respond to inquiries and provide estimates.
• Send service reminders, confirmations, and follow-ups via email, phone, and SMS.
• Send marketing communications (news, offers, updates) if you opt in; you may opt out anytime.
• Improve website performance, security, and user experience.
• Comply with legal obligations and prevent fraud or misuse.

4) Communications: Email, Text/SMS, Phone & Voicemail

When you submit your contact information (via website form, email, text message, or phone), you consent to receive communications from us through the following channels where applicable:

• Email: Quotes, confirmations, invoices, updates, and promotional content.
• Text/SMS: Appointment reminders, arrival notices, status updates, and alerts. Standard carrier rates may apply.
• Phone Calls & Voicemail: We may call to confirm details or leave a voicemail if we cannot reach you.

Opt-out: Reply STOP to any SMS to opt out; use the unsubscribe link in marketing emails; or email us at info@epautomarine.com. Service-critical messages (e.g., appointment confirmations, safety notices, billing) may still be sent as needed.

5) Cookies & Analytics

We use cookies and analytics (e.g., Google Analytics) to understand site usage and improve performance. Cookies may track pages visited, session duration, and device/browser information. You can disable cookies in your browser settings; some site features may be limited.

6) Sharing Information with Third Parties

We do not sell or rent your personal information. We may share limited data with trusted vendors who help us operate our business, such as:

• Website hosting, analytics, and security providers
• Booking, CRM, email/SMS, and marketing platforms
• Payment processors (if applicable)

These providers are required to protect your information and use it only to perform services for us.

7) Data Retention & Security

We keep information as long as necessary to provide services, meet legal requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect data; however, no method of transmission or storage is 100% secure.

8) Your Choices & Rights

• Request access to, correction of, or deletion of your personal information.
• Opt out of marketing emails and SMS at any time.
• Withdraw consent for certain communications.
• Request a copy of the data we hold about you.

To exercise these rights, contact info@epautomarine.com.

9) Links to Other Sites

Our website may contain links to third-party sites or social platforms. We are not responsible for their content or privacy practices. Please review their policies.

10) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us to request deletion.

11) Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The Effective Date above indicates the latest revision. Your continued use of the site after updates constitutes acceptance.

12) Contact Us

• Engineered Performance Auto & Marine
• 3206 Madarine Blvd, Loxahatchee, FL 33470
• Phone: (561) 319-7407
• Email: info@epautomarine.com