At Engineered Performance, customer satisfaction is our top priority. We take pride in the quality of our workmanship and aim to deliver exceptional service on every job. Because we offer hands-on labor, diagnostic, and upgrade services—both mobile and in-shop—our refund policy is structured to be fair, transparent, and consistent with industry practices.
đź“Ś Eligibility for Refunds
You may be eligible for a full or partial refund under the following conditions:
âś… Workmanship Guarantee
If a repair or upgrade was completed incorrectly or causes mechanical failure within 30 days of service, we will either:
Re-perform the service at no cost
Or issue a refund, at our discretion
âś… Canceled Appointments
Appointments canceled at least 24 hours in advance are eligible for a full refund of any prepaid deposit or service fee.
Appointments canceled with less than 24 hours’ notice may be subject to a $50 cancellation fee to cover reserved time and travel.
âś… Parts or Products Ordered
If a client cancels a project after performance parts or materials have been ordered, we will:
Refund the labor portion of the job (if applicable)
Attempt to return or restock the unused parts (subject to supplier return policy and restocking fees)
Deduct non-refundable supplier costs from the refund
❌ Non-Refundable Items
Completed labor and diagnostic fees are non-refundable once the work has been performed and signed off by the client.
Custom performance parts (e.g., special-ordered turbos, intakes, or marine parts) are not refundable once ordered unless the supplier allows a return.
No refunds will be issued for services declined after diagnostic if the issue was properly identified and documented.
đź› Warranty & Follow-Up
We stand behind our work. If there’s an issue with service quality, please contact us within 30 days so we can make it right.
Warranty does not apply to services modified by third parties or if damage results from misuse or lack of maintenance.
All refund and service decisions are made in good faith and on a case-by-case basis. Our goal is to deliver long-term value and build lasting client relationships based on trust, performance, and professionalism.
